We understand that you want your products shipped out as quickly as possible. Our products are Print On Demand so they take more time because they are created the moment you pay.
All orders are processed as soon as they are placed, and our industry leading turnaround time from order placement to order shipping is 8-12 business days.
Once your order is picked up by FedEx at our warehouse, FedEx will send you a shipment tracking update email with the estimated delivery date and tracking number.
Package delivery times depend on the destination. Domestic Standard Shipping and Fulfillment can take about 5 business days to receive your product.Exchanges may be necessary for a number of different reasons but they are specific. Please Read Below:
MADE TO ORDER
All items are made to order, for that reason, items that have been decorated with a logo, name or number are not eligible for a return or exchange unless it is determined that your order is not 100% free from defects in materials and decoration
PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic, etc, please just send us a picture of what you received for quality control purposes and we can offer a refund or replacement. You will have up to 30 days after the shipped date to contact us.
LOST PACKAGE
If it is a mailing issue where it got lost in transit, please just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If you suspect that your package has been lost in shipping you should contact customer service at store@gobundance.com